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Hotel Jerome

Hotel Information | Hotel Jerome

Resort Information

  • Where is the hotel located?
    330 East Main Street, Aspen, CO 81611
  • What is the hotel phone number?
    Resort Phone: 855.331.7213 toll free or 970.920.1000
  • What time is check in and checkout at the hotel?
    Check in is at 4PM and check out is at 11AM Mountain Standard Time.
  • Is there a late check-out fee?
    Late check-out is based on availability. Contact the resort with inquiries.
  • Can guests check in early?
    Early check-in is based on availability. Contact the resort with inquiries.
  • How many rooms are at there?
    There 99 hotel rooms, 16 double rooms and 2 penthouses.
  • What meeting rooms and event spaces are available on site?
    Aspen Times
    Dunaway
    Antler Ball
    Ballroom
    Prospect Courtyard (Outside)
  • Is smoking permitted?
    In consideration of all our guests at Hotel Jerome, we are a non-smoking property. Smoking in rooms will result in a post check-out charge of $500.
  • Is onsite parking available?
    Parking is available for $60 per night.
  • What is your cancellation policy?
    Cancellation policies vary depending on the dates of your reservation, offer or room type selected. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance please contact the hotel directly.

Hotel Updates

  • Is there anything new or noteworthy about renovations?
    There are no upcoming renovations scheduled for Hotel Jerome.
  • Does Hotel Jerome have seasonal closures?
    Yes. Hotel Jerome typically closes in the spring.
  • Can I dine anywhere in the resort?
    Yes, Hotel Jerome offers dining in Prospect (breakfast, lunch and dinner); Casual dining in J Bar; dining in the Living Room, The Prospect Courtyard (outside, weather permitting), Coffee and pastries are available at Felix Roasting Co. and cocktails and small bites are served at Bad Harriet, a speakeasy located beneath the historic Aspen Times building. Hotel Jerome also offers In-Room dining.
  • What are the opening hours for Hotel Jerome's dining establishments?
    Prospect and Prospect Courtyard
    Breakfast 7-11:30AM | Lunch 11:30AM – 4PM | Dinner 4-10PM
    J Bar
    Lunch 11:30AM – 4PM | Dinner 4-11PM
    Living Room
    Breakfast 7-11:30AM | Lunch 11:30AM – 4PM | Dinner 4-11PM
    In-room Dining
    Breakfast 7-11:30AM | Lunch 11:30AM – 4PM | Dinner 4-11PM

Resort Fees

  • Does your property charge a resort fee?
    Yes, there is a resort fee.
  • How much is the resort fee per room?
    The resort fee is $60 per bedroom per night, plus taxes.
  • Is the resort fee a fixed amount per room?
    Yes, the resort fee is a fixed fee.
  • Does the resort fee change by season?
    No, the resort fee does not change seasonally.
  • What items are included in the resort fee?
    Airport transportation at request by guest upon arrival at Aspen Airport
    Transportation within Aspen at request by guest
    Ski shuttle services
    Outdoor heated pool and fitness center access
    In room coffee and tea
    Welcome beverage upon arrival
    High-speed internet

Health and Services

  • Where can I find out more about your health and services policies?
    The health and safety of our guests and employees are of the utmost importance to us. Please call 855.331.7213 toll free or 970.920.1000 or email reservations at  [email protected] with questions and for more information.

Transportation

  • Can the hotel pick me up?
    Private pick-ups may be arranged through our concierge team. Additional fees apply. Complimentary shuttle service is available by calling upon arrival at Aspen Airport.
  • How far is the hotel from the airport?
    Hotel Jerome is 3 miles (approximately 15 minutes) from Aspen Airport.
  • Does your resort offer a shuttle service?
    Complimentary service is available in and around town (within the city limits).
  • What are the various costs for a limo/taxi/town car etc.?
    Local taxis and private vehicles are readily available for transportation within the Aspen area. Our concierge is available to schedule taxi services and/or private car services upon request.

Payment

  • What currency is accepted?
    Currency accepted is the US Dollar.
  • What are the accepted payment options?
    We accept American Express, Discover, MasterCard and Visa.
  • Is there a cost for additional guests in room?
    There is not a cost for additional guests in the room. Rollaway beds are available at a rate of $50 for one evening and $100 for two evenings or more. Pack and play systems are available and complimentary.
  • Is there a cost for booking connecting rooms?
    No, connecting rooms are complimentary (subject to availability).

Pet Policies

  • What is the pet fee?
    Hotel Jerome is dog friendly. There is a cleaning fee of $100 per stay.
  • How many pets are allowed?
    Two pets maximum are allowed.
  • Do you offer special pet amenities and services?
    Pet amenities are provided in the room upon arrival (dog bed, water and food bowls, fresh water). Hotel Jerome concierge can advise on dog-friendly experiences to enjoy together, dog walking services or pet sitting services while you are out of the room.
  • Are support animals allowed?
    Yes, service animals are allowed.
  • Are there any weight or breed limits?
    No, there are not any weight or breed limits. Cats are also permitted, but guest is responsible for any damage to the room.
  • What is provided with the pet fee?
    Pet amenities are provided in the room upon arrival (dog bed, food and water bowls, etc.).

Housekeeping and Laundry Services

  • Do you have laundry and dry cleaning facilities?
    No, dry cleaning facilities are not available. We provide a wash and fold service through our housekeeping department. Prices vary per the valet ticket.
  • How do I get my clothes pressed?
    Please call the front desk for items to be picked up and allow 2 hours for return.
  • Do you have a lost and found?
    Yes, Hotel Jerome does have a lost and found.
  • What does your turndown service entail?
    Turndown includes a preparation of the guest room for evening and preparation of the bathroom for the morning. The room and bathroom are refreshed as part of this service while extra amenities are placed in the room.
  • How frequent is housekeeping?
    Housekeeping is twice daily, morning and evening turndown service unless requested otherwise.
  • Is there a cost for laundry?
    Laundry services are priced individually.
  • When is laundry pick-up time and how much time is needed to finish?
    Laundry received by 9AM is returned by 7PM same day.

General Amenities

  • What general amenities does Hotel Jerome offer its guests?
    Multiple restaurants on site
    Baggage storage
    Concierge desk
    Complimentary welcome beverage upon arrival
    Valet parking
    Local area transportation
    Heated outdoor pool and hot tub
    Fitness center
    Onsite spa, inquire with concierge for availability and booking
    Wash and fold laundry service (prices vary per the valet ticket)
    Retail available for purchase in J-Bar
    Multilingual team members
    Room service available
    Private individual safes in each guest room
    Bespoke in-room coffee service by Felix Roasting Co.
    On-site adventure concierge, Wild Willow Outfitters
    Bomber Ski demos and products available for purchase
    Lexus complimentary test drive vehicles available upon request
    Car rental service available upon request
    Private transportation services available upon request

Hotel Accessibility

Residences

  • Do you have residences for sale here?
    No, there are not any residences available for sale.

Family

  • Do you have babysitting/childcare available?
    Yes, our Concierge can assist with any child care services.
  • Do you have a children's menu?
    Yes, a children’s menu is available in all restaurants and in room dining.
  • Do you have cribs?
    Yes, cribs are available upon request.
  • Do you have highchairs?
    Yes, a highchair is available upon request.
  • Do you provide custom itineraries?
    Yes, our concierge can provide a custom itinerary.
  • Do you have a minimum age requirement for guests?
    No, guests of all ages are welcome at Hotel Jerome, however a guest must be 18 years of age to book and stay in a room.

Spa and Recreational Amenities

  • Is there a pool available at the spa?
    No, there is no pool located within the Spa. Hotel guests may access the outdoor pool and accompanying hot tubs. Your room key is needed to access the pool and accompanying hot tubs.
  • Is there a spa on site?
    Yes, Yarrow Spa at Hotel Jerome. Auberge Spa hours are 10AM – 4:30PM (subject to change).
  • Do you offer a fitness center?
    Yes, there is a fitness center on site. It is open 24 hours, 7 days a week. Your room key is needed to access the fitness center.
  • Is tennis available?
    No, there is no tennis available on site.
  • Is golf available?
    No, there is no golf located on site.
ASPEN | 330 East Main Street, Aspen, Colorado 81611
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