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Mayflower Inn and Spa

Hotel Details, Amenities and Guest Information | Mayflower Inn & Spa

Resort Information

  • Where is the hotel located?
    118 Woodbury Rd, Route 47, Washington, CT 06793
  • What is the hotel phone number and email?
    Resort Phone: 1.860.868.9466
    Email: [email protected]
  • Can I text the hotel?
    No, text communication with the hotel is not currently available.
  • What time is check-in and checkout at the hotel?
    Check-in is at 4 PM and check out is at 12 PM local time.
  • Is there a late checkout fee?
    Yes, late check out is based on availability and is available at $150 per additional hour until 3 pm.
  • How many total rooms are there?
    There are 35 total rooms
  • How many total suites and residences are there?
    There are 28 rooms and 7 suites.
  • How many total meeting rooms are there?
    1 meeting space (Tea House) with a capacity of 30 guests (U shape) & The Mayflower Tent with a maximum capacity of 140 guests (seated dinner)
  • Is smoking allowed?
    In consideration of all our guests at The Mayflower Inn and Spa, we are a non-smoking property. Smoking in rooms will result in a post check-out charge of $300.
  • Is parking available?
    Valet or self parking are available.
  • What is the cancellation policy?
    Cancellation policies vary depending on the dates of your reservation, the offer or room type selected. Please refer to your reservation confirmation to verify your cancellation policy. All reservations must be cancelled at least 14 days (Low Season), 14 days (High Season) and 21 days (Holiday Season) prior to arrival to avoid 100% forfeiture of stay. Please note that there will be a $75 processing fee for cancellations made outside of the cancellation window or for any date changes within the cancellation window. All advance purchase reservations are non-refundable. If you need further assistance please contact the hotel directly.
  • Is there a room deposit?
    A 50% deposit of room charges including tax is required at the time of booking. The remaining 50% balance of room charges including tax will be charged 30 days prior to arrival.

Hotel Updates

  • Is there anything new or noteworthy about renovations?
    The property completed the renovation of 21 rooms and the entire restaurant and bar in June 2020.
  • Are there any seasonal closures?
    No
  • Can I dine anywhere in the resort?
    Yes, guests are allowed to dine anywhere on the property.

Resort Fees

  • Does your property charge a Resort Fee?
    How much is the Resort Fee per room?
  • Is the Resort Fee a fixed amount per room?
    Yes, the resort fee is a fixed fee.
  • Does the Resort Fee change by season?
    No, the resort fee does not change seasonally.
  • What items are included in the Resort Fee?
    Valet parking
    Access to The Retreat facilities
    Indoor and outdoor pool, fitness center access
    Tennis court and private hike access
    Access to the Mercedes Drive Program
    Weekly experience programs
    Daily coffee and refreshments in lobby
    Welcome drink on arrival
    In room amenity
    In room coffee or tea
    Daily newspapers
    Transportation throughout property via car
    High speed internet

Spa Fees

  • Does your property charge any wellness/spa fees?
    Yes, there is a 21% service charge on all spa services
  • How is the fee distributed?
    The spa service charge is distributed 100% to, and divided among spa team members. Any additional gratuity provided is distributed 100% to your practitioner.

Transportation

  • Can the hotel pick me up?
    Airport or train station transfers may be arranged with our Concierge Team through a preferred partner. Additional fees apply. Please contact our team at [email protected] with your flight information.
  • How far is the hotel from the airport?
    1 hour away from Bradley airport, CT. 2-2.5 hours from NYC airports.
  • Does your resort offer a shuttle service?
    While we do not offer shuttle service, transportation can be arranged on your behalf with our preferred partners. Additional fees apply.
  • What are the various costs for a limo/taxi/town car etc.?
    JFK – $425 one way. EWR – $475 one way. Bradley – $265 inclusive of tax, tolls, and driver gratuity.

Payment

  • What currency is accepted?
    Currency accepted is the US Dollar.
  • What are the accepted payment options?
    American Express, Discover, MasterCard and Visa.
  • Is there a cost for additional guests in room?
    There is not a cost for additional guests in the room.

Pet Policies

  • What is the pet fee?
    The pet fee is $150 per pet. This is a one time fee.
  • How many pets are allowed?
    Two dogs maximum are allowed.
  • Are there special pet amenities and services?
    Pet amenities are provided in the room prior to arrival including a dog bed as well as food and water bowls.
  • Are support animals allowed?
    Yes, service animals are allowed and the pet fee is waived.
  • Are there any weight or breed limits?
    No
  • What is provided with the pet fee?
    Pet amenities are provided in the room upon arrival (Dog bed and food and water bowls).
  • Are pets permitted in dining areas?
    Only service animals are permitted in dining areas, in accordance with Connecticut law.

Housekeeping and Laundry Services

  • Do you have laundry and dry cleaning facilities?
    No dry cleaning facilities are available however, we do provide a wash and fold service through our housekeeping department. Prices vary per the valet ticket.
  • How do I get my clothes pressed?
    This can be coordinated with the front desk team.
  • Do you have a lost and found?
    Yes, we do have a lost and found. Please contact the front desk with questions.
  • What does your turndown service entail?
    Turndown includes preparation of the guest room for evening and preparation of the bathroom for the morning. The room and bathroom are refreshed as part of this service while extra amenities are placed in the room.
  • How frequent is housekeeping?
    Housekeeping is twice daily, morning and evening turndown service unless requested otherwise.
  • Is there a cost for laundry?
    Laundry services are priced individually.
  • Laundry pick up time and time to finish?
    Varies depending on the guest requirements.

General Amenities

  • What general amenities are available?
    Restaurant on site
    Baggage Storage
    Reception Desk is available 24 hours
    Gift Shop – Huntress
    House Car (5 mile radius)
    Lounge
    Multilingual Staff
    Room Service
    In room safes
    Complimentary beverage upon arrival

Residences

  • Do you have residences for sale here?
    No, there are not any residences available for sale.

Family

  • Do you have babysitting/child care available?
    No, we are unable to assist with child care services at this time.
  • Do you have a children’s menu?
    Yes, a children’s menu is available in all restaurants and in room dining.
  • Do you have cribs?
    Yes, cribs are available by request.
  • Do you have highchairs?
    Yes, a highchair is available upon request.
  • Do you provide custom itineraries?
    Yes, our concierge team can provide a custom itinerary.
  • Do you have a minimum age requirement for guests?
    No, guests of all ages are welcome.

Spa and Recreational Amenities

  • Is there a pool available?
    Yes, the pool is open 8:30 AM – 7:00 PM (Family hours from 8:00 AM to 9:00 AM and 6:00 – 7:00 PM).
  • Is there a spa on site?
    Yes, there is a spa on site open from 8:00AM – 7PM daily.
  • Is there a fitness center on site?
    Yes, there is a fitness center on site.
  • Is there a tennis court available
    Yes, there is one tennis court on-site.
  • Is golf available nearby?
    Local courses are available within driving distance from the resort.

Health and Services

  • The health and safety of our guests and employees are of the utmost importance to us. Please call our resort Phone: 866.217.0869 or email reservations at [email protected] with questions and for more information.

Hotel Accessibility

CONNECTICUT | 118 Woodbury Rd, Route 47, Washington, Connecticut, 06793
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