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Solage

Hotel Details, Amenities and Guest Information | Solage

Resort Information

  • Where is the hotel located?
    755 Silverado Trail, North Calistoga, CA 94515
  • What is the hotel phone number and email?
    Phone: 707-226-0800
    Toll Free Phone: 866-942-7442
    Email: [email protected]
  • Can I text the hotel?
    Guests can communicate with the hotel via text messaging if they desire.
  • What time is check in and checkout at the hotel?
    Check in is at 4:00 PM and check out is at 12:00 PM local time.
  • Is there a late check-out fee?
    Late check out is subject to availability and upon request. Late check-out fees apply beginning at 2:00 PM and are based on availability. To ensure no fee for late checkout, be sure to coordinate with the front desk.
  • How many total rooms are there?
    There are 100 spacious guest accommodations; all are either a suite or a studio with separate entrances.
  • How many total suites and residences are there?
    There are 15 suites and 85 studios.
  • How many meeting rooms are there?
    There are six meeting rooms:
    Solstice | 3,500 sq. ft. | Indoor space
    Solstice East Terrace | 1,400 sq. ft. | Outdoor space
    Solstice South Terrace and Courtyard | 1,250 sq. ft. | Indoor and outdoor space
    Event Lawn | 3,700 sq. ft. | Outdoor space
    Spectera | 1,050 sq. ft. | Indoor space
    Luna | 160 sq. ft. | Indoor space
    Nova | 1,550 sq. ft. | Indoor space
  • Is smoking allwoed?
    Solage is a non-smoking property, indoor and outdoor. We kindly ask you to leave the property to smoke, should you need to. Please note that a $250 fee will apply for any violations.
  • Is parking available?
    Both valet and self service parking are available complimentary.
    Charging stations are available for Teslas and electric vehicles.
    Contact Valet by phone at 707-226-0800
  • What is the cancellation policy?
    Cancellation policies vary depending on the dates of your reservation, the offer or room type selected. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance please contact the hotel directly.

Resort Fees

  • Does your property charge a resort fee?
    Yes, there is a taxable resort fee.
  • How much is the resort fee per room?
    The resort fee is $70 per room per night.
  • Is the resort fee a fixed amount per room?
    Yes, the resort fee is a fixed taxable fee.
  • Does the resort fee change by season?
    No, the resort fee does not change seasonally.
  • What items are included in the resort fee?
    House Mercedes available for 4 hour windows on a first come, first served basis
    Valet or self parking
    Spa facilities access including geothermal pools, fitness center, movement studio
    Access to Pickleball courts
    Weekly wine tastings
    Wellness classes
    House bicycles
    In lobby refreshments
    Bottled water, tea and coffee in room
    Welcome glass of wine on arrival

Spa Fees

  • Does your property charge any wellness/spa fees?
    Yes, there is a 20% service charge on all spa services.
  • How is the fee distributed?
    The spa service charge is distributed 100% to, and divided among spa team members. Any additional gratuity provided is distributed 100% to your practitioner.

Transportation

  • Can the hotel pick me up?
    Pick-ups are pre-arranged with the concierge.
  • How far is the hotel from the airport?
    * Santa Rosa/Sonoma County Airport is 18 miles from Calistoga (approx. 48 min)
    * San Francisco Airport is 86 miles away (approx. 1 hr. 50 min)
    * Sacramento Airport is 80 miles away (approx. 2 hrs 25 min)
  • Does your resort offer a shuttle service?
    * Book directly through Concierge via email at [email protected] or call at 707-226-0875.
    * Transportation provided by Napa Valley Tours and Transportation range from $325-$445 for parties up to 6 people depending on the vehicle.
  • What are the various costs for a limo/taxi/town car etc.?
    * Taxi – $150 ~ $200
    * Town car – $295+
    Cars are able to be scheduled in advance through the concierge.
  • How far are nearby towns?
    • St. Helena
      Seven miles south or 10 minute drive
    • Calistoga
      We are located right outside of downtown Calistoga, about a 5 minute bike ride
    • Napa
      About a 45 min drive, 30 miles south
    • Yountville
      About a 30 min drive, 20 miles south
    • Sonoma
      About 1-hour drive, 33 miles south-west
    • Healdsburg
      About a 40-45 min drive, 28 miles north-west
    • Santa Rosa
      About a 40 min drive, 21 miles west

Payment

  • What currency is accepted?
    Currency accepted is the US Dollar.
  • What are the accepted payment options?
    American Express, MasterCard and Visa.
  • What is the deposit policy?
    A deposit equivalent to two nights’ room rate and applicable taxes will be collected at the time of booking. The remaining balance will be charged seven days prior to arrival.
  • Is there a cost for additional guests in room?
    There is not a cost for additional guests in the room.

Pet Policies

  • What is the pet fee?
    The pet fee is $150 per room.
  • Number of pets allowed?
    Two dogs maximum are allowed.
  • Are there special pet amenities and services?
    Special pet amenities and services are available through the concierge.
  • Are support animals allowed?
    Yes, service animals are allowed and the pet fee is waived.
  • Are there any weight or breed limits?
    No, there are not any weight or breed limits.
  • What is provided with the pet fee?
    Dog amenities include a bed, bowls, treats and a personalized welcome card.
  • Are pets allowed everywhere on property?
    Pets are allowed in your room and outdoor public spaces on a leash. Pets are not permitted in the pool area nor Spa Solage.

Housekeeping and Laundry Services

  • Do you have laundry and dry cleaning facilities?
    Yes, we have laundry at Solage and dry cleaning services are offsite.
  • How do I get my clothes pressed?
    For pressing services, contact Guest Relations at ext. 0 from your studio or place items in the laundry bag in the room.
  • Do you have a lost and found?
    Yes, Solage does have a lost and found.
  • What does your turndown service entail?
    Turndown service takes place in the afternoon or evening and includes:
    * Turndown of beds
    * Room straightened up
    * Special water placed next to bedside
  • How frequent is housekeeping?
    Housekeeping is twice daily, morning and evening turndown service unless requested otherwise.
  • Is there a cost for laundry?
    Laundry services are priced individually.
  • Laundry pickup time and time to finish?
    If the laundry is turned in by 9:00 AM, it will be returned the same day at approximately 6:00 PM. Laundry services are available Monday through Saturday, no service is available on Sundays or holidays.

General Amenities

  • What general amenities are available?
    Restaurant on site – Solbar and Picobar
    Baggage Storage
    Car Rental Service available upon request from the concierge
    Concierge Desk located in back offices
    Gift Shop located at the Spa boutique
    Laundry
    Valet Service
    Local Area Transportation – See concierge
    Lounge – Solbar Lounge
    Luggage Hold
    Multilingual Staff upon Request
    Room Service
    Safety Deposit Box – In-Room Safe
    Mercedes Drive Program
    Complimentary glass of wine upon check-in

Business

  • What business amenities are available?
    We offer wireless high-speed Internet access in all public areas and rooms. There is also a complimentary computer and print station in the lobby.
    Audio/Visual equipment rental
    Meeting rooms
    Fax machine
    Wired and wireless high-speed internet access in guest rooms and meeting rooms

Residences

  • Do you have residences for sale here?
    No, there are not any residences available for sale.

Family

  • Do you have babysitting/child care available?
    Yes, our concierge can assist with any childcare services.
  • Do you have a children’s menu?
    Yes, a children’s menu is available at Solbar and through in room dining.
  • Do you have cribs?
    Yes, cribs are available upon request.
  • Do you have highchairs?
    Yes, a highchair is available upon request.
  • Do you provide custom itineraries?
    Yes, our concierge can provide a custom itinerary full of family activities catered to your interests.
  • Do you have a minimum age requirement for guests?
    No, guests of all ages are welcome.

Spa and Recreational Amenities

  • Is there a pool available?
    Yes, the pool is open 6:00 AM – 10:00 PM.
  • Is there a spa on site?
    Yes, a full service spa is on site
  • Is there a fitness center on site?
    Yes, a fitness center is on site offering daily fitness classes
  • Is tennis available on site?
    Tennis is not located on site. Please contact the concierge for information on nearby tennis courts and reservations.
  • Are there pickleball courts on site?
    Two side-by-side pickleball courts are on site. Equipment rentals are available at the spa and complimentary pickleball classes are hosted on select days of the week.
  • Is golf available nearby?
    Golf is not located on-site. Please contact the concierge for information on nearby golf courses and reservations.
  • What other wellness amneities are available?
    Geothermal pools with temperatures ranging from icy cold to 98 degrees and 103 degrees are located at the spa.
    The Silverado Suites feature a private hot-tub in their patio.
    The Orchard Suites offer a private outdoor shower and a soaking tub.
    The Two Bedroom Estate Suites feature a private outdoor shower and a raised spa for up to six guests.
  • What are the spa hours?
    The Spa is open 8:30 AM – 7:00 PM (subject to change).
  • How old must guests be to use the spa?
    You must be 18 years of age or older to go to the spa.
  • Are day guests able to use the spa?
    Day Guests are welcome to enjoy the geothermal pools when receiving a minimum of a 60-min service with an applied $35 per person access fee Monday-Thursday and $50 per person access fee Friday-Sunday.
  • Are fitness classes available?
    Yes, fitness classes are available for in house guests and members.
  • Is there a geothermal pool at the spa?
    There is a mineral pool at the full service spa with bathhouse therapies available.
  • Is private training available?
    Our concierge desk can arrange private training sessions.
  • Are spa memberships available?
    Memberships are available. Contact the spa at 855-790-6023 or [email protected] for details.

Food and Beverage

  • What are the hours for Solbar?
    Breakfast from 7:00 AM to 11:00 AM
    Lunch from 11:45 AM to 2:45 PM
    Lounge from 3:00 PM to 5:00 PM
    Dinner from 5:30 PM to 9:00 PM
  • What are the in room dining hours?
    Breakfast is 7:00 AM to 11:00 AM
    Lunch is 11:45 AM to 2:45 PM
    Dinner is 5:30 PM to 9:00 PM
    Kids Menu is 12:00 PM to 9:00 PM
  • What are Picobar's hours?
    Monday and Tuesday 12:00 to 5:00 PM.
    Wednesday through Sunday 12:00 to 7:00 PM.
  • What is the corkage fee?
    $50

Health and Services

  • The health and safety of our guests and employees are of the utmost importance to us. Please call 707-226-0800 or email reservations at  [email protected] with questions and for more information.

Hotel Accessibility

NAPA VALLEY | 755 Silverado Trail, Calistoga, California 94515
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